CTI SOLUTIONS SOFTWARE
CTI Solutions software is an integrated solution for any company which want to improve contact with clients. It covers all company departments providing functionality typical for CRM/Call Center/Contact Center systems.
You dont have to be typical call center / contact center company to notice advantages of using such a system. Each company having customer service department will appreciate advanteages of out system due to standarization of processing clients, providing all information about client and his contact attempts.
Software suport many channels of contact with a client: voice call, SMS, email, chat. IVR offer flexible management of incomming calls with build in call recording.
Due to modularity of a system each company can fit the system to their personal needs, using only necessary modules that fit specific needs off their clients.
Demo versions of all our software are availiable at our webpage: http://www.ctisolutions.pl
EXTEND FUNCTIONALITY OF YOUR GRANDSTREAM UCM IP PBX:
Call Recording Management
advanced Interactive Voice Response
Contact Center / Call Center
Mobile phones integration (call statistics & call recording)